Warranty and Technical support

Saeco Technical Support:
Monday – Friday 8:00 AM – 8:00 PM EST

Philips Saeco/Gaggia warranty

  • New products: 12 months limited warranty on parts and labour
  • New products: 5 years warranty on the brew group*
  • Open box/refurbished products: 6 months limited warranty on parts and labour 

Warranty Eligibility
The warranty begins on the date of purchase and expires at the end of the period indicated above. A proof-of-purchase (POP) is required for warranty eligibility. The Philips warranty applies provided the product has been handled properly for its intended use and in accordance with the operating instructions. The warranty does not cover for the losses consequent in nature, including but not limited to loss of data or loss of business. Certain exclusions apply to the warranty. For service under warranty, visit an authorized service center with the original proof of purchase.

*Upon valid registration of the product here

To find an authorized service center, click here


Baratza Technical Support:
Monday – Friday 11:00 AM – 8:00 PM EST

Baratza warranty

For Baratza products purchased and used only within the US and Canada, Baratza LLC warrants them to be free of defects in materials and workmanship for a period of one (1) year from the date of purchase. This warranty does not apply to: improper use, lack of cleaning, abuse, normal wear and tear, lack of proper adjustment, foreign objects (stones, screws, etc.) in the beans, uses outside of the intended use of grinding whole roasted coffee beans (i.e. unroasted beans, spices, re-grinding coffee, etc. are not covered.)

if your grinder fails within one year of date of purchase, simply e-mail Baratza at support@baratza.com or call 425-641-1245. Please have the following information prior to contacting Baratza:
1. Proof of date of purchase.
2. Model and serial number (located on bottom of the grinder)
Baratza will contact you to determine the problem, and see if it can be fixed quickly and easily. If the problem cannot be solved via e-mail or phone and the problem is determined by Baratza to be a Warranty issue, then Baratza will deliver an identical or comparable replacement to your door, free of charge, and arrange to have your “failed” grinder returned to us. When you receive your replacement grinder, use the carton and packing material and shipping label to return your “failed” grinder by dropping it off at any UPS pickup location. Please include your name, phone number and address inside the box.